The products you have purchased will be delivered to you through our contracted shipping partners. Under normal weather conditions, products are handed over to our contracted carriers within 48 hours of the order confirmation date (weekdays). Depending on your province and district, the shipping company will deliver your products to you within 24–72 hours.

Orders are shipped only on Mondays, Tuesdays, Wednesdays, and Thursdays. This ensures your orders do not get backed up in transit, allowing your products to reach your address more quickly.

The right of withdrawal cannot be exercised for products that cannot be returned due to their nature, single-use products, perishable items, or products past their expiration date. If any unwanted issues such as bruising or spoilage are observed in fresh fruits/vegetables, cheese, or dessert products, you must take a photo of the product on the day of delivery without fully opening the packaging and send it to https://sabunizadeô.com/, along with a written report of the issue.

If your product is damaged, do not accept delivery. Be sure to have the delivery personnel fill out a Damage Report Form. Fresh fruits/vegetables, cheese, jam, cookies, and sweets are non-returnable; the quantity of products in an unusable condition will be sent to the customer. Returns are not accepted if you simply do not like the taste of the product.

Once we receive your return request for products that arrived in an unusable condition, you will be notified by phone.